By using or accessing Pharmacy Mall (“us,” or “we”) or submitting personal information through it, you agree to the collection, use, and sharing of your data as described in this Privacy Policy.
This Privacy Policy outlines the data practices of our online pharmacy. We are dedicated to protecting your privacy while ensuring a secure experience on our site. It explains how we collect, use, and safeguard your personal information during your interactions with Pharmacy Mall. By continuing to use the site, you accept the terms outlined in this policy. Our goal is to provide transparency about our data practices and create a safe and enjoyable online experience for all visitors.
Personal Information We Collect
Understanding how your personal information is collected and used is important to us. Personal information refers to any data that can be used to identify, locate, or contact you. We may gather and store your personal information when you provide it to us directly or through our service providers. Here are some examples of when and what personal information we collect:
- When you create an account on our site or mobile app.
- If you participate in promotions, contests, or surveys we organize.
- When you enroll in loyalty programs or redeem coupons and offers.
- If you express interest in receiving updates about our products or services, such as newsletters or email alerts.
- Transaction details, such as purchase history, returns or exchanges, requests for e-receipts, photo orders, or home delivery preferences.
- Information about your interactions with our site, mobile app, or other online services, including search terms and pages visited.
- Usage data from your device, including push notifications, site navigation, and search activity.
- Shipping and billing details for your purchases, which we store to facilitate future transactions.
- Financial data, such as credit or debit card information, to process payments.
- Precise location data you share with us, such as to help locate a nearby store or product.
- General location data from your browser or device for internal purposes.
- Social media details, such as your Facebook ID, if you choose to link them with us.
If you decide not to provide certain personal information, we may be unable to fulfill your requests for specific products, services, or information.
Use and Disclosure of Personal Information
We utilize your personal information to address your requests, such as fulfilling your orders, providing updates, sending newsletters, email alerts, and delivering customer support. Additionally, your information may be used to send you marketing messages and administrative updates, including via push notifications in our apps. This includes managing subscription services, handling orders and billing, enhancing your reordering experiences, communicating about your account, and offering relevant products and services.
We also use personal information to enhance your shopping experience, presenting tailored products and offers. For business purposes, we employ your data in areas such as analytics, audits, fraud detection, service development, and evaluating the success of our promotional activities. This information is also crucial for expanding our operations and developing new services.
In the event of a sale, transfer, or negotiation involving our business, assets, or stock, personal information may be shared with or transferred to third parties. This could occur during bankruptcy proceedings, business negotiations, or asset sales.
When allowed by law, we may share your personal information with affiliated businesses or partners who may send marketing communications to you. Your data may also be disclosed to our service providers, who perform various services such as website hosting, payment processing, data analysis, customer service, and order fulfillment.
If required by law enforcement or judicial authorities, we may disclose personal information. Additionally, in situations involving safety concerns, litigation, or to protect our operations and rights, we may use or disclose personal information, including without a court order.
We may also cooperate with authorities in the investigation of security breaches and legal matters. Non-identifiable information (like data collected via cookies) may be used or disclosed for any purpose, as permitted by law. If required by law, non-personally identifiable information will be treated the same as personal data.
If we combine non-personal data with personal information, it will be treated as personal information for as long as the data remains merged.
External Links
Our services may include links to third-party websites, services, or other resources not operated by us. These links are provided for your convenience and do not imply any endorsement, affiliation, or sponsorship. For example, services like photo processing and order delivery may be managed by external providers, and not by us. Any personal information you share with these third parties is governed by their own privacy policies, not ours, and we are not responsible for how they handle your information. We strongly encourage you to review the privacy practices of any third-party service before providing your personal information.
Additionally, we are not accountable for the data collection, use, disclosure, or security measures of other entities, such as app developers, device manufacturers, wireless carriers, or operating system providers, including but not limited to Apple, Google, Microsoft, or other service providers.
Security Measures
We implement a variety of physical, technical, and administrative measures to safeguard personal information within our systems. However, it’s important to understand that no method of data transmission or storage can be completely secure. If you suspect any issues with your interactions with us, such as the security of your account being compromised, please reach out to us immediately using the contact details provided in the “Contact Information” section below.
You are responsible for keeping your account credentials, including your password, confidential. It’s also your responsibility to restrict access to your devices. By doing so, you agree to be accountable for any actions taken under your password or account information.
Children’s Information
Protecting children’s privacy online is a significant priority for us. We encourage parents and guardians to be actively involved in their children’s online activities, including observing, monitoring, and guiding them as necessary.
In compliance with Australian law, we do not knowingly collect any personal information from children under the age of 16. If you believe that your child has provided personal data through our site, please contact us immediately. We will take prompt action to delete the information from our records in accordance with applicable privacy regulations.
Cookies and Other Tracking Technologies
Similar to many online services, we gather data regarding traffic and usage patterns through cookies, web server logs, and similar technologies. This information helps us ensure the smooth operation of our services, facilitate site navigation, customize your experience, analyze service usage, troubleshoot issues, measure the success of our marketing efforts, and manage other administrative tasks.
Cookies are small text files that we store on your device’s hard drive. These files help us tailor the content you see and deliver features like e-coupons. You can set your browser to accept or reject cookies. Instructions for adjusting cookie settings can typically be found in your browser’s help section.
In addition to cookies, we collect specific data about your interaction with our services, such as the type of browser you use. By reviewing server logs and user activity, we can monitor how visitors are using our site for statistical analysis.
Your IP address, assigned automatically by your Internet Service Provider, is logged when you access our services. This information helps us determine site usage levels, diagnose server problems, and manage site operations.
We may also use Adobe Flash Local Stored Objects (LSOs) or similar technologies to store data related to your usage of the services. If you do not want Flash LSOs saved on your computer, you can adjust your Flash player settings to block or limit their storage. Instructions on how to manage Flash LSOs are available through Adobe’s website. Please note that restricting LSOs may impact certain functionalities of the site, especially Flash-based applications.
Fraudulent Websites, Spam, and Phishing
Be aware that fraudulent websites may misuse Pharmacy Mall logos or branding to deceive users. Pharmacy Mall has no affiliation with these illegitimate sites, which often promote themselves through spam emails or phishing schemes.
These unauthorized websites have no permission to use our name or branding, and we actively work to identify and shut them down. If you receive such spam emails, we recommend that you do not reply or forward them to others in order to protect your privacy.
If you suspect that a website or email may be fraudulent, please reach out to us with your concerns.
Your Choices and Access
You can remove yourself from our promotional email list at any time by following the instructions in those emails. However, even if you opt out of promotional messages, you may still receive important administrative notifications that cannot be turned off.
If you wish to request the removal or modification of personal information you have shared with us, you can contact us using the details provided in the “Contact Information” section. For your security, we will only act on requests related to the email address used to contact us, and we may need to verify your identity and the context in which the information was provided before processing your request. We will make every effort to address your request as soon as reasonably possible.
Please note that certain information may need to be retained for legal or recordkeeping purposes or to complete any pending transactions. Additionally, some data may remain in our systems and cannot be fully deleted.
If you are a minor, you can request the removal of any content or information you’ve posted on our site. To do this, please contact us. While we will take steps to remove the content, full removal of posted information from the web cannot always be guaranteed.
Changes to Our Privacy Policy
We may occasionally revise this Privacy Policy. Any updates will be posted on this webpage. Rest assured, we will manage your personal information according to the version of the Privacy Policy in effect at the time your data was collected.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, or how your information is collected and used, please feel free to reach out to us. You can contact us by phone at 03 9922 1130.
For any inquiries related to the content of this Privacy Policy, you may also contact our office at:
Cnr LaTrobe and Swanston Streets,
Melbourne VIC 3000